One Response to “WHAT IS IT?!”

  1. AG says:

    I see the decline of customer service as a mixture of of several factors. Many of these businesses are left with only temporary help or part-time associates. The corporate office thought the customers wouldn’t notice a change in staff, and they could save some money. Only trouble is the customers do notice, have noticed, and will continue to notice until there is another failed store or business. Are you seeing a common theme here? MONEY. It’s all about saving money, spending money, having money, not having money, wanting it, needing it, and finding ways to get more of it.

    Smart companies will redirect their focus to basic business one-on-one customer service. Take care of your customers and they will come back to you, they will refer friends, family, and neighbors. Without spending any money in advertising your previous customers will advertise for you. This starts with the company’s employees. Hire people who want to be there, appreciate having a job, put the company and the customers above themselves. If you take your sole focus off of MONEY and focus on the customers, you will start a tradition of significance and excellence. Your business will grow on this simple basic principle. Be the difference, be helpful, be accommodating by bending over backwards to please and these attributes will be noticed by your customer and you will be rewarded. It’s not always about the money.

    Try to be optimistic, but sad in reality and I don’t see it getting any better. The rich get richer and the poor get poorer. In result, the consumers suffer!


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